This page explains what 35bet does with the information you hand over when you open an account, add money through bKash or Nagad, and play. It covers the website, the mobile browser view, and the 35bet app. Where a section deals with one flow only, such as withdrawals or live chat, it says so.
The wording is short on purpose. If a line here is still unclear, the 35bet support team will walk you through it in chat before you register.
What 35bet collects when you open an account
Registration on 35bet asks for a small set of details. You give a mobile number, a password, your full name as printed on your ID, and your date of birth. Nothing else is needed to create an account, and you can walk through the lobby before you deposit a single taka.
Once money moves, the record grows. A deposit leaves a wallet reference, an amount, and a timestamp. A bet leaves a game name, a stake, and a result. Chat messages are stored so the next agent can read the history instead of asking you to repeat it.
| Data group | What it includes | Why 35bet keeps it |
|---|---|---|
| Account details | Mobile number, hashed password, name, date of birth, district | To open, secure, and identify your 35bet account |
| Wallet activity | bKash, Nagad, Rocket or Upay references, amounts, timestamps | To credit deposits, pay withdrawals, and settle disputes |
| Play history | Games opened, stakes, results, bonus use | To apply the 24x wagering rule and spot bonus abuse |
| Device data | IP address, browser type, rough location, session IDs | To block fraud and keep one account per player |
| Verification files | National ID card, passport, or driving licence images | To confirm identity before the first withdrawal |
Documents are only requested when they are needed. 35bet asks for a National ID card, passport, or driving licence before your first withdrawal, and a document check normally takes about 2 hours.
How 35bet uses your data on the site
Each use below has a purpose attached. 35bet does not gather details simply to hold them in a file.
- Settling bets and showing the ৳ (BDT) balance in your wallet.
- Processing deposits in about 1 minute and withdrawals in about 19 minutes back to the same wallet.
- Checking bonus terms, including the 35bet 150% first deposit offer capped at ৳12,000 and its 24x wagering requirement.
- Answering live chat, 24 hours a day, in whichever language you write in.
- Spotting multi-accounting, stolen wallets, and automated betting scripts.
- Meeting record-keeping duties that apply to operators serving Bangladesh.
35bet does not sell player lists. Promotional messages, when you allow them, are sent by 35bet and can be switched off from account settings at any time.
Sharing details with payment partners and game providers
Money and games both involve outside companies, so some data leaves 35bet. The table shows what each group can see and what it cannot.
| Recipient | What they receive | What they never receive |
|---|---|---|
| bKash, Nagad, Rocket, Upay | Transaction reference, amount, timestamp, masked wallet number | Your 35bet password or game history |
| Game studios | A session token and the round result | Your name, wallet balance, or payment details |
| Identity check partners | The document you upload and the check result | Your betting slips or chat transcripts |
35bet also answers lawful requests from regulators and law enforcement. When that happens, the request is logged and limited to the records named inside it.
Cookies and session storage at 35bet
Three kinds of cookie run here. A session cookie keeps you signed in while you move between the lobby and a table. A preference cookie remembers choices such as language and the ৳ currency view. A measurement cookie counts visits, so 35bet can see which pages load slowly on mobile networks.
Clearing cookies in your browser signs you out and resets those preferences. The account, its balance, and its history stay untouched.
What 35bet does not use cookies for
No cookie stores your bKash PIN, your password, or a full card number. 35bet does not run advertising cookies that follow you to other websites.
Keeping your 35bet account secure
Passwords are stored hashed, so staff cannot read them. A login from an unfamiliar device triggers a one-time code by SMS. Sessions expire after a stretch of inactivity, and you can end every open session from account settings.
35bet staff never ask for your password, your SMS code, or your wallet PIN, in chat or by phone. Anyone who does is not calling from 35bet. Report the number in live chat and change your password straight away.
How long 35bet keeps records
Profile details stay while your account is open. Wallet records are held longer, because financial record-keeping rules in Bangladesh require it, and those records are what let 35bet trace a payout months after the fact. Chat transcripts are kept so a later conversation opens with context.
When a retention period ends, files are deleted or reduced to anonymous statistics. You may ask 35bet to close an account. The profile is then closed, but the wallet trail remains for the period the law sets.
Asking 35bet for a copy or correction
-
1
Open live chat
Sign in and start a chat from any page. The 35bet team answers around the clock, including weekends.
-
2
Say what you need
A copy of your account data, a corrected spelling of your name, or a request to close the account.
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3
Confirm identity
Send a photo of your NID, passport, or driving licence. Document checks usually finish in about 2 hours.
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4
Get the reply in the same thread
35bet answers in chat and can send a copy to the mobile number on the account once it is confirmed.
Requests are free. 35bet may ask one extra question to be sure the person writing is the account holder, which protects you as much as it protects the site.
Your choices over your 35bet data
- Turn off bonus SMS and promotional messages in account settings.
- Ask for a copy of your profile, wallet history, and chat records.
- Correct a name that does not match your ID.
- Close the account and stop further marketing.
- Block measurement cookies through your browser privacy settings.
Two limits are worth knowing. 35bet cannot delete a record a regulator has told it to keep, and it cannot move a verified account to a different person. It can fix a spelling.
Children and shared devices
35bet is for adults. Accounts are opened by players aged 18 or over, and age is checked during verification. Where one phone is shared at home, sign out when you finish and keep the screen lock on. If you find that a minor has used your account, tell live chat so the account can be frozen while it is reviewed.
Reaching the 35bet support team
Privacy questions go through live chat, open 24/7 and the fastest route. The same desk handles deposit problems, KYC documents, and questions about this policy. Keep the chat thread, because it is your record of what was agreed.
Two more pages sit alongside this one: the 35bet Terms & Conditions and the Responsible Gaming page. Read them together, since a payout rule and a data rule often meet in the same flow.
How policy updates are announced
This page changes when 35bet adds a payment route, a game studio, or a new verification step. The version live on this URL is always the current one. When a change affects what you are asked to share, 35bet posts a note in the account dashboard and mentions it in chat. Playing on after that date means the updated text applies.
Nothing here overrides a rule that a regulator sets for operators in Bangladesh.